Install and update issues

Use this page when Kwantflow will not install, will not open, or does not look right after an update.

The safest default is to protect the local workspace first. Avoid deleting local data unless you know exactly why.

Check the download

• Download from kwantflow.com/download.
• Make sure the file finished downloading.
• Delete partial downloads and download again if needed.

Check first launch

If your operating system asks for confirmation, check that the app is Kwantflow and came from the Kwantflow website.

Also allow the browser-to-app handoff if you are linking an account during the same session.

After updating

If something looks wrong:

1. Quit Kwantflow.
2. Reopen it.
3. Check whether your workspace appears.
4. Check whether RFQs and setup records are visible.
5. Check whether the current workspace opens normally before trying any deeper cleanup.

Do not delete workspace files unless support specifically asks you to.

If the app opens but a feature looks missing

Check whether:

• you are in the expected workspace
• the account is linked if the feature depends on plan access
• the mailbox or AI feature belongs to another workspace
• the current installation finished the update cleanly

If account-linked features look wrong after an update

Open the account dashboard, confirm the plan state there, then return to the app and refresh or relink only if needed.

Still stuck

Contact Kwantflow support and include:

• your operating system
• what you tried
• any error message
• whether this happened during install, first launch, or update
• whether the problem affects the whole app or one workspace only